At age 38, Janikka Perry died of a heart attack at work, on her bakery shift at Walmart in North Little Rock, Arkansas, but you will not find her … A Death at Walmart
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Knowledge management (KM) is the process of organizing, creating, using, and sharing collective knowledge within an organization. Unlock and unblock For companies, institutions, and projects struggling to become more efficient and productive—and who these days is not?—solid knowledge management can unlock productivity and unblock awareness of customer needs, awareness of unrecognized gaps, creativity, alignment, product improvements, […]
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Designers can either become drivers of business within their organizations, or they can create the businesses they want to drive. We’re entering an era of design entrepreneurship, in which some designers are realizing that they’re not just a designer employed by a business; they’re creative business people whose skill set is design. —The State of […]
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Today marks 15 full months that I’ve been working on a side project called Crafd. It’s a community for people who make things by hand: In that time … Resistance makes side projects hard
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“The user is never wrong” means, when a user snags on a part of your UX that doesn’t work for her, she’s not making a mistake, she’s doing you a favor. To benefit from this favor, you must pay vigilant attention, prioritize the discovery, dig deeply enough to understand the problem, and then actually solve […]
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My daughter Ava has written a new essay about autism, trauma, and the mysteries of socialization.
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I used to tell a joke I made up. An American goes to the Vatican on Easter Sunday, joining a huge crowd of worshippers who gaze up in awe at a raised platform. On the platform stands the Pope. Beside him is Liz Danzico. The American turns to a nearby man and asks, “Excuse me. Who […]
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Who will design the next generation of readable, writerly web layouts? Layouts for sites that are mostly writing. Designed by people who love writing. Where text can be engaging even if it isn’t offset by art or photography. Where text is the point. With well considered flexible typesetting, modular scaling, and readable measures across a full range of proportions and […]
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As the lines between our physical and digital surroundings continue to blur, it’s more important than ever to design usable and accessible content for our ever-expanding array of contexts. In 2021, A Book Apart and I were delighted to bring you Preston So’s Voice Content and Usability, the definitive book on voice content, and A […]
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Before the present owner, I was a Twitter Blue customer, because I always pay for software—to support its creators and help prevent it from disappearing, as so many great websites and platforms have done over the years. It wasn’t about the Twitter Blue pro features, to be honest, because they were few and inessential. For […]
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