“The user is never wrong” means, when a user snags on a part of your UX that doesn’t work for her, she’s not making a mistake, she’s doing you a favor. To benefit from this favor, you must pay vigilant attention, prioritize the discovery, dig deeply enough to understand the problem, and then actually solve […]
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I used to tell a joke I made up. An American goes to the Vatican on Easter Sunday, joining a huge crowd of worshippers who gaze up in awe at a raised platform. On the platform stands the Pope. Beside him is Liz Danzico. The American turns to a nearby man and asks, “Excuse me. Who […]
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When I joined a tech company after working for myself for 20 years, the corporate world had changed in many ways. One, in particular, struck me. My old jobs had existed in environments so laddish and rowdy that even I, as a man, had felt uncomfortable in them. So I’d gotten out. For 20 years, […]
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Herewith, a scene from last night’s interview with legendary web & book designer (and Dean of The Cooper Union School of Art) Mike Essl, who shared his portfolio, career highlights, early web design history, and more. Fun! If you get a chance to meet, work with, or learn from Mike, take it. He’s brilliant, hilarious, […]
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