When we first met Richard Ballard of Ballard Design & Construction, my wife and I were incredibly excited to get started on a kitchen renovation. After we saw how prompt and professional Richard was in returning a comprehensive estimate, we knew he was the general contractor we wanted to work with. He had every detail covered, from the height of our waterfall island, to the fact that our drainboard needed to be left-handed, to the finish on the pot filler.
Demolition started, and we made good progress. After six months, though, things slowed down. Our kitchen was, at best, half-finished. We had a range but no gas. We had a subfloor but no tile. We had no fridge, although we did have a bucket that Richard filled with ice once a week.
