(With apologies to Mr. Yeats.)
- - -
I’m doing grand, thanks. Yes, Mr. Yeats, I did get your email. I replied, actually, and explained that before we assign someone to get this issue sorted out, you will need to open up a support ticket.
Right, I hear you. I do want to help you solve this, but our department has a workflow, you understand?
Well, mostly we just tackle things in the order they come in, but having the documentation is really important, just for our own internal purposes. It’s how we keep our digital infrastructure healthy.
Yes, it can sometimes seem like things just keep getting more complicated. But we’re working pretty hard to streamline the way we address technology issues here.
Right—right—
No, I hear you, things sound pretty stressful over there. How about this, I’ll open the support ticket on my end, and you can talk me through the issue over the phone, okay? Great.